Why can’t I log into my account?

If you are a Big On Children member and you cannot access your account, click on the Forgot Password option below the login blocks. You will be issued with a new password that you can use to enter into your profile.


How long will delivery take?

Once an order is dispatched, it may take between 1-5 working days for delivery depending on the delivery address.


What is a working day?

Sunday to Thursday; excluding public holidays.


What counties does Big On Children deliver?

Big on Children ships to the following countries:

Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, and Yemen.


Does the product price include customs or taxes?

Since customs and taxes differ from one country to another, we opted not to include them in the price in order to standardize it. The Recipient must pay any local duties, customs, and taxes that apply upon delivery.


What payment options do you offer?

A customer can either pay for the purchased products through either Paypal or Cash on delivery.


How do I buy something from Big On Children?

Find the items you wish to buy Keyword search boxes are located at the top of each page. When you find the item you are looking for click on it to see more details. From here you can click buy now to add it to your cart. Your cart contains all the products you have selected to buy. You can continue shopping from here and return to your cart at any time. Once you have filled your cart with all the items you want to purchase you can proceed with check out.


Check out: To enter checkout, click on the ‘proceed to checkout’ button. If you are not logged in, you will be required to do so now, or you can create an account. You can also check all your details and confirm your order. Once you are happy with your order, enter the payment option of Paypal or Pay on Delivery. Once required information is complete, click on the ‘Place Order ’ button on the bottom right. Congrats you have now completed your order.